Return Policy

If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order. If the return is due to anything other than shipping damage, the customer is responsible for the return shipping cost.

Mystic Crystal Dream will not allow returns if we do not receive an email crystalwitchlily@gmail.com with a photo and description explaining a valid reason for return. Ultimately, it is up to our discretion to issue a return or refund.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. 

Send us an email to crystalwitchlily@gmail.com or 503-558-3359 with a photo, order number, and description or damage. Not all orders will qualify for refund or replacement. 

Exceptions / non-returnable items 

If size is "smaller" or "larger" than customer expects. Sizes are shown in the photo and each stone is unique please understand we do our best to keep our customer fully informed. Only Exception to get a refund or return is damage during shipping.

Exchanges 

Mystic Crystal Dream at this time doesn't allow any exchanges. If you would like a photo of your order please put that in the order notes and we will email one to you before it ships.